How to get Support
We've made it super easy for you to get support, request features or report bugs.
Just go to our website and login if you can.
As a first port of call - always check the self help section. Scroll through the content in the sidebar, or use search to find what you need. If its not there let us know.
The support chat is avaible from the login page, as well as when you are logged in.
We use intercom for support. Its integrated with facebook messenger (@launchpal) so you can reach us there as well.
Open the chat window
Whenever you need to chat to us, just click the support button.
It looks like this:
When the chat window opens it may either show you a list of your most recent conversations, or it shows you the messages in a specific conversation.
List of Conversations
When you see the chat window it will show you your most recent conversations like this:
You can click any of the existing chats to continue chatting.
Continue an existing conversation
This is what the message window looks like.
You can click the highligted < button to return to your list of conversations.
Start a new chat
If you need to talk to us about something new, then just start a new conversation by clicking the button below.