LaunchPal
  • Introduction
  • Changelog
  • Welcome
    • Introduction
    • How to sign up
    • Get Support
    • Key Concepts
    • What's new
  • Getting Started
    • Whats a Project
    • Create your first Project
    • Uploading files and pages
    • Optimizing pages
    • Automatic SSL / HTTPS
    • Domains
      • DNS Only Mode
      • CNaming Domains
      • Virtual Domains
    • Change servers
    • Templates
    • Make backups
    • SSH Access
    • Restarting
    • Destroying
    • Bulk Project Creation
  • Billing
    • Pricing
    • My Account
    • FAQ
  • Applications
    • About Applications
    • Landing Page Server
    • Wordpress
    • FunnelFlux
    • Noipfraud
    • OpenVPN
    • Page Ripper
  • Hosts
    • About Hosts
    • Digital Ocean
    • Vultr
    • Linode
    • Sub accounts
  • Troubleshooting
    • Update wordpress / php on your project
    • DigitalOcean API Key Update
    • Dropbox
    • Project Errors
    • How to check & delete duplicate servers
    • Old AWS Accounts & EC2-Classic
    • How to install multiple apps on 1 project
    • Server root access
    • Guide for 3rd Party Support Teams
    • Reset your Wordpress password
    • Amazon Web Services
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On this page
  • Open the chat window
  • List of Conversations
  • Continue an existing conversation
  • Start a new chat
  1. Welcome

Get Support

PreviousHow to sign upNextKey Concepts

Last updated 4 years ago

We've made it super easy for you to get support, request features or report bugs.

Just go to our website and login if you can.

As a first port of call - always check the . Scroll through the content in the sidebar, or use search to find what you need. If its not there let us know.

The support chat is avaible from the login page, as well as when you are logged in.

We use for support. Its integrated with facebook messenger (@launchpal) so you can reach us there as well.

Open the chat window

Whenever you need to chat to us, just click the support button.

It looks like this:

When the chat window opens it may either show you a list of your most recent conversations, or it shows you the messages in a specific conversation.

List of Conversations

When you see the chat window it will show you your most recent conversations like this:

You can click any of the existing chats to continue chatting.

Continue an existing conversation

This is what the message window looks like.

You can click the highligted < button to return to your list of conversations.

Start a new chat

If you need to talk to us about something new, then just start a new conversation by clicking the button below.

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